My years as a User Experience practitioner have taught me the importance of understanding user 's mental models and the value of empathy. Whether designing interaction and microcopy for a user interface, the information architecture of a website, or developing technical content—I strive to decompose the complex into the digestible. My reward is creating "aha moments" that propel users to success and sell them on your product or service.

Experience Highlights

JANUARY 2017 - AUGUST 2021

User Experience Lead

Remotely collaborated with Product Management and Engineering to create a delightful experience for developers of distributed and cloud-native software:

Increased web traffic and engagement by designing a developer web portal based on user research and stakeholder priorities.
Enabled new users to quickly achieve productivity with a logical information architecture by authoring persona-driven web content and documentation. Shaped an effective content strategy by tracking use with Google Analytics.
Improved user interface usability by providing interaction feedback, and copy for labels and error messages.
Achieved high satisfaction ratings from beta users on developer experience. Consistently delivered projects on time while collaborating with team members around the globe.

JUNE 1997 - DECEMBER 2016

Knowledge Architect

Remotely designed content strategy for a variety of developer tools:

Satisfied the needs of new, intermediate, and advanced users with custom learning paths comprised of short videos and hands-on tutorials. Introduced the concept and trained a team to participate in developing the required resources.
Communicated product benefits to an audience of software architects and managers with targeted marketing content.
Increased usability of an OR mapping workbench by leading development team through the interaction design process.
Modernized the look and feel of documentation by creating CSS and HTML templates.
Communicated product value through a comprehensive tutorial that contributed to acquisition.